Should airlines overbook

Airplane overbooked: what to do?

Status: 01/18/2019 2:51 p.m. | archive
If the plane fails, the trouble is usually great.

The anticipation of the holiday is quickly over when the journey is stopped at the airport for the time being. Airlines keep overbooking their planes. That means: You sell more tickets than there are seats on the plane. According to estimates by the EU Commission, it hits around 250,000 passengers per year in Europe. You often have to wait hours for the next plane instead of enjoying the sun and beach at your holiday destination. What rights do passengers have? Markt answers the most important questions.

Who is the contact person?

Anyone stuck at the airport due to overbooking, cancellation or flight cancellation must contact the airline directly.

Can the airline separate travelers?

Yes. There is no entitlement to travel together. The airline is allowed to distribute families or groups on several machines.

What rights do air travelers have?

Regardless of whether it is a package tour or a self-booked flight: passengers who wait two hours or more are entitled to care. The airline may have to provide them with food or even accommodation. It is also obliged to arrange for a replacement flight as soon as possible.

What about compensation?

If a flight is overbooked, canceled or delayed by at least three hours, passengers are entitled to compensation under EU law. Depending on the flight route, the following amounts are stipulated:

  • 250 euros for a distance of up to 1,500 km
  • 400 euros are available for more than 1,500 km
  • 600 euros for over 3,500 km

How do you enforce the claims?

Passengers should have the incident confirmed in writing on the spot, note the names of witnesses and collect receipts. Experts advise those affected to persevere. Because airlines don't always pay immediately. The claim expires after three years.

This topic in the program:

Market | 01/21/2019 | 8:15 pm