What can you not say politely
Say "No" - politely but firmly
say no Being able to do so is one of the most important qualities of a good secretary. Otherwise you will soon get nothing.
Saying no can be very liberating: Especially when you are under pressure yourself and stubborn colleagues want to give you their own annoying tasks again. Your table is overflowing, the clock is ticking, the prestige presentation has to be ready by evening. Then the email from your colleague pops up: “Can you just quickly write a letter for me? You type much faster than I do. “No, you won't! Set clear boundaries - for example with the ball or drama technique.
A polite but firm no will help
Many people find it unnecessarily difficult to cancel. Mostly they block negative thoughts like:
When i say no
- my boss and my colleagues think I am lazy and uncooperative.
- I disappoint, annoy or hurt others.
- the others like me less.
- the other person reacts aggressively and insults me.
- am I missing something?
However, the task “rolling off” knows that exactly and wraps you around your finger with clever persuasive tricks. You can defend yourself successfully with the following techniques and set clear limits for your own protection.
Say no - the techniques
1. The Dank Technique:
Thank you for the trust of your counterpart and show yourself forgiving: "That is a great compliment that you thought of me straight away and that you trust me with this difficult project, but unfortunately ..."
2. The basic technique:
Emphasize that your rejection is not personal, but refer to basic guidelines: "The boss attaches importance to the fact that I only accept his orders."
3. The comprehension technique:
Show understanding for the feelings of your counterpart: "I know that disappoints you and you have little time yourself, but ..."
4. The ball technique:
Throw the task back like a ball: "As I can see, the boss has given you responsibility for these tasks, and I'm sure with good reason."
5. The consequence technique:
If you don't say no, show the consequences: “I have a tight schedule myself. If I were to take on that as well, the fee for our boss's current prestige project will be postponed. The boss wouldn't be thrilled. "
6. The drama technique:
Exaggerate your feelings about the matter: “I would like to give this project the attention it deserves. But I don't have enough time for that at the moment! I would have a guilty conscience. "
7. The Aufdeck-Technique:
Is your colleague obviously wanting to pass a tedious task on to you? Then you reveal the insolence of his request: "I believe you will not enjoy this task - but it is part of your job profile."
8. The Lob Technique:
Show your appreciation and praise the relationship with the person you are talking to: "I wouldn't do that for anyone better than for you, only unfortunately ..."
Guide: Working for Multiple Bosses
Especially when you work for several bosses, you can't do without saying no properly. This guideline will help you to approach this topic correctly and to reduce further burdens in the "multiple care".
Download today and implement tomorrow:
Guide: Working for Multiple Bosses
9. The thinking time technique:
First of all, answer neither “Yes” nor “No”. Instead, ask for time to consider. Report after the agreed period: “I have thought about your request. Unfortunately, I am currently fully occupied with the preparations for the upcoming in-house exhibition. "
10. The alternative technique:
Offer alternative help and refer to other colleagues who may have more time. Or say, for example, “Unfortunately I don't have time for this this week. But I could help you next week. "
Counter stubborn colleagues with plain text
If a stubborn contemporary presses you further, you should be clearer about it Plain text technology. Discuss his obvious strategy: “It looks like you're trying to get me to do the job for you by all means. I'm sorry, but I won't. "
Say no to the boss
Of course, turning down a wish from your supervisor is a bit trickier than giving the annoying colleague a basket. Use these two techniques to proceed diplomatically:
11. The "Do you still know" technique:
Remind your boss of his word, but don't press him: “Do you remember, a few weeks ago we agreed that my other project would have top priority. Can you please explain to me quickly why that has changed now? "
12. The help technique:
Make it clear that you could use some relief for your ongoing project. If your boss realizes that you are already busy enough with your own tasks, your boss may look for alternatives himself: “As you know, I myself have my hands full with ... right now. If I am to manage the levy safely, I would need support. "
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